FAQ

Please fill out the inquiry form and we will respond in 1-2 business days to discuss your party date and theme. We will then send you a proposal via email and a contract to sign. A 50% deposit will also be due at this time to secure your party date.

HOW LONG WILL THE SETUP TAKE?

Set up will take around 1-3 hours depending on size and add ons.

HOW DOES IT WORK?

On party day our team will arrive within the previously agreed upon time frame. We will set up, style, and then pick up the next day.

HOW DO I BOOK?

WHEN DO I PAY?

Security Deposit (50% of total)

-due when you sign contract

-date is secure only after payment

Final Payment (remaining balance)

-due 1 week from party date

Damage Deposit (refundable)

-due with final payment

HOW CAN I PREPARE FOR THE SETUP?

We require a smoke-free and clean area for set up. All furniture should be moved prior to our arrival and floors cleaned. For safety reasons please make sure all children remain outside of the set up area. We also ask that during the rental period the tent area remains pet free in order to avoid damage to the tents and beds. A $100 additional cleaning fee will be charged if pet hair is on the equipment/decor.

WHAT IS YOUR POLICY FOR DAMAGED PRODUCTS?

A $75 refundable damage deposit is due along with the final payment. This deposit is returned after inspection of the rental equipment. Any damages will be calculated and subtracted from the deposit. Anything left over will be refunded to the customer.

HOW IS EVERYTHING CLEANED?

Health and safety is a top priority! All bedding and pillows are laundered in fragrance-free, dye free, and hypoallergenic detergent. All hard surfaces are cleaned and disinfected thoroughly after each use.

CAN YOU DO CUSTOM THEMES?

Yes! We are happy to customize themes/colors for your party. If it is something not currently in our inventory there may be a customization fee. This price varies depending on number of guests and theme. Entire fee will go towards your customized theme.

IS THERE A DELIVERY FEE?

We service areas within 20 miles from Central Fort Smith with no additional charge. Areas outside of this are subject to a delivery fee based on location.

ARE SLEEPING PILLOWS PROVIDED?

For hygiene purposes we ask that each guest bring their own sleeping pillow. Our pillows are for decoration only.

WHAT IS YOUR CANCELLATION POLICY?

Cancellations made prior to 1 week before the party day will receive a full refund of deposit paid.
Cancellations made less than 1 week before the party will not receive a refund. However, any amount already paid may be applied toward the cost of another party. (Party credit must be used within 6 months)
Cancellations made within 24 hours of delivery time may be used as credit for another party. (Must be used within 6 months. A $50 rescheduling fee will also be charged.

HOW LONG IS THE RENTAL PERIOD?

The rental period is typically 24 hours. This can vary depending on circumstances.

An additional day or two may be requested for $30 per tent. (depending on availability)

HOW MUCH SPACE IS NEEDED?

Each tent and mattress is approximately

4.5 x 6 ft.

IS FOOD ALLOWED IN TENTS?

In an effort to maintain the quality of our equipment and the refund of your damage deposit, food and beverages are not allowed in the tents.

ARE TENT RENTALS JUST FOR KIDS?

Nope! All tents are 5 ft tall and come with a twin size mattress that will accommodate most adults.